Services-2


 

 
 

 

Services offered at Nhat quang

 

Knock down products / Consumer assembly items / Fully assembled products / Components / Frames & Unfinished products

 

 

 

 

 

 

Frequently Asked Questions

 

Is there free shipping?

We offer free shipping on many of our products. This option will be listed on the product
page. With free shipping, we have added actual ship costs into the total price we offer.

Which places do you deliver?

We deliver to the continental United States. We also ship to Alaska, Hawaii, Puerto Rico,
and the Virgin Islands by special arrangement. We are currently unable to deliver to PO or
APO/FPO boxes, except for rural PO addresses. We can assist you with foreign deliveries and
will provide a shipping quote FOB (Free on Board) to your intended US port of embarkation.

When will I receive my order?

We process your order either the same day you place it or the next day based on the time it was ordered.

Manufacturers process and prepare your order as quickly as possible, and we have factored in their
processing time into our “Usually Ships by” estimates. They, too, strive hard to see your shipment arrives quickly.

For a few items, we offer Quick Ship. Please contact us to verify the scheduling and to receive an exact date.

In some cases, imported items may take somewhat longer to ship – and again we try to properly
estimate that on each product. There are also occasions when manufacturers are able to accelerate
an order. Rest assured we’ll do everything possible to expedite your order. When your order
ships we will notify you by email.

Please note:
Items ordered together may be shipped separately. Shipping charges, if any, include order
processing, item selection, packing and transportation.

Do you ship to multiple addresses?

For multiple shipping addresses, simply place a separate order for each address. Enter any special
delivery instructions in the “Comments” section of the cart when you place your order. Better yet,
call us at 603-5191-5072 / 5191-5073 or
to let us know how we can facilitate your delivery needs

How will you ship my order?

We know you want each order shipped as quickly as possible. We’ve selected delivery companies
recognized for both speed and dependability so your order arrives promptly and in the best condition.
On some items, you’ll have delivery options. To save time, products come directly from the factory to
your address in the continental U.S. At each product page, look for estimated pre-delivery processing times.

How will you ship small items?

We utilize UPS and Federal Express for cost-effectiveness when product size permits. Travel
times for UPS and FedEx range from 3-5 business days.

Please feel free to call us at 603-5191-5072 / 5191-5073 or
to arrange for Next Day or 2nd Day Air on eligible products.

For items shipped through UPS or FedEx, signatures are not generally required upon delivery. Often, the
driver will make that choice and you may want to leave a note stating a signature is not necessary. For
business deliveries, signatures may be required.

What commercial carrier options do you provide?

Commercial Carrier Options

We use commercial carriers (truck) for larger pieces, fragile items, and multiple-piece orders to reduce
shipping costs. Typically, a carrier representative will call to schedule delivery and someone will need
to be present to accept the package(s).

Liftgate/Back of Truck

You may be responsible for removing the product from the back of a truck, or the carrier may use a
liftgate to lower the product to ground level. Please contact us to make sure we have the proper
delivery method to match your needs.

Threshold

This means the delivery will be transported to the front door, garage entry or a loading dock (for business).

Do I need to upgrade to premium shipping?

Includes inside placement to any room in your residence. This upgraded
shipping also includes carrying the product up to two flights of
stairs, unpacking, assembly, and debris removal. Once the product is
unpacked, shipper will provide light set up limited to 30 minutes.

The most important part of taking delivery is making an immediate inspection. This will make the
process much easier for you in the rare event a return is required. On the carrier’s delivery sheet,
mark “Product Damaged.” Please read our  for detailed information.

What premium shipping options do you provide?

White Glove Delivery

We provide our customers with this service when special product care is required, or if you select to
upgrade the standard delivery provided for your order.

·         Bronze White Glove: A 2-person delivery team brings your
product directly inside the threshold of your home or garage. In
apartments or  condos, they will carry the products up two flights of
stairs to that threshold. If any piece weighs more than 300 lbs. or you
have more than four pieces delivered, the shipment will only be
available for delivery to the First Dry Area or Garage including crated
merchandise.

·         Silver White Glove: Delivery team places your order in the room of your choice, up to two flights of stairs.

·         Gold White Glove: Delivery team places your order in the
room of your choice, up to two flights of stairs. Your order is
unpacked, set up and all debris removed. Set up time is limited to 15
minutes and no tool usage.

·         Platinum White Glove: Delivery team places your order in
the room of your choice, up to two flights of stairs. Your order is
unpacked, set up and all debris removed. This includes a light assembly
up to 30 minutes and tool usage.